Shipping policy

SHIPPING & DELIVERY

How much does shipping cost?
We charge £2.95 / $3.95 as a flat rate. All shipments aim to deliver in 1-3 working days via Royal Mail or USPS. 

Do you offer free shipping?
Yes, on all orders over £35 / $35.

How long will my order take to arrive?
On average, all orders will arrive in 1-3 working days. We will try to process all orders placed before 1pm on the same day.

*Please note, on occasion there may be a slow down at your local sorting office or at customs, which can delay this timeframe. Please follow the tracking updates for further information.

What if my order takes longer than expected?
If one week has passed since your shipping confirmation please contact us for further support. We can contact the courier on your behalf to further investigate the issue.

How can I track my order?
If you want to track the status of your shipment please use our partner tracking page. Please have your tracking number and courier name ready. Click this link here: Track Your Order.

My tracking says the order is delivered but I haven’t received my shipment?
We recommend you double check all safe places, with your neighbours, at concierge/reception, or with flatmates/family to locate your parcel. You may have a delivery note from the courier with further information. If this is not the case, do not worry, tracking errors happen and it’s best to contact the local delivery office directly to confirm if they have your parcel.

Where do you ship from?
We ship from fulfilment centres in the United Kingdom and the United States.

Do you offer international shipping?
Yes, we ship worldwide. Thanks to DHL Express and FedEx International Priority, shipments are typically delivered in 1-3 working days.

*Please note some international orders may be subject to customs charges. We have no control over these and the customer is responsible for paying any additional charges.